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I ordered a washing machine online at the beginning of April, because I was convinced by the positive review from other customers. They must be fake. The item I ordered was not available to be shipped, Appliancentre kept me waiting for nearly two weeks saying every day that the appliance would come the day after. They never delivered. Then they cancelled the order but never sent me back my money. It's a month now. I AM STILL FIGHTING TO HAVE MY MONEY BACK!!!! Beware.

Awful service, no communication guy on the phone was rude and hung up, then cancelled with no reason. DO NOT USE.

Very efficient booking and initial diagnosis of the problem with my range oven. The part was ordered and fitted within a week. Great service, thank you.

Fantastic Experience Buying a Bosch Hob from Appliancentre! I recently purchased a Bosch hob from Appliancentre, and I couldn’t be happier with my experience! From start to finish, the process was smooth, efficient, and stress-free. The website was easy to navigate, and I found exactly what I was looking for at a great price. I had a few questions about the model, and the customer service team was extremely helpful, knowledgeable, and friendly. They provided clear advice and ensured I was confident in my purchase. The delivery was quick and on time, with excellent communication throughout. I received updates on my order and was given a precise delivery window, so I didn’t have to wait around all day. The delivery team was polite and handled the appliance with care. Installation: The installer team was top-notch—professional, efficient, and very tidy. They installed the hob quickly, made sure everything was working perfectly, and even gave me some helpful tips on how to use it. They cleaned up after themselves, leaving my kitchen spotless. Overall, I highly recommend Appliancentre for anyone looking to buy a new appliance. Their combination of great customer service, fast delivery, and expert installation made this a 5-star experience. I will definitely be returning for future purchases!

Excellent Service from Appliancentre – Highly Recommended! I purchased a Bosch hob from Appliancentre, and the entire experience was outstanding. From ordering to installation, everything was handled professionally and efficiently. Customer Service: The team was incredibly helpful and knowledgeable, answering all my questions and ensuring I chose the right hob for my needs. Their friendly and professional approach made the process seamless. Delivery: Delivery was prompt and well-organized, with clear communication every step of the way. I was given a convenient time slot, and the team arrived exactly as promised. They handled the appliance with great care, which I really appreciated. Installation: The installer was fantastic—skilled, efficient, and meticulous. The hob was fitted perfectly, tested thoroughly, and they even took the time to explain its features. They left the space spotless, which was a great touch Overall, I couldn’t be more pleased with my purchase. Appliancentre’s excellent service, reliable delivery, and professional installation make them a top choice. I’ll definitely be shopping with them again!

Outstanding Service from Appliancentre – Highly Recommended! I purchased a Bosch Washing machine from Appliancentre, and I am extremely impressed with the entire experience. From ordering to installation, everything was handled smoothly and professionally.The team was helpful, knowledgeable, and friendly. They answered all my questions and guided me in choosing the right hob. Their ability and excellent communication made the process easy and stress-free.The delivery service was efficient and well-organised. I received prompt updates and was given a clear delivery window. The team arrived on time and handled the appliance with great care.The stuff by the name Mahmud did a fantastic job—quick, professional, and detail-oriented. The hob was installed perfectly, tested for safety, and they even explained how to use it properly. Everything was left clean and tidy afterward. I had a five-star experience with Appliancentre. Their top-notch customer service, prompt delivery, and expert installation make them my go-to choice for appliances. I will definitely be shopping with them again!

I purchased a beautiful hob from Appliancentre and Mahmood installed it. He is a perfect person and professional. I called to the store several time and they helped me for choosing the right one very gentle. I highly recommend to buy appliances from this shop.

Very efficient. Would definitely recommend.

I wish I had read all the negative comments before purchasing from them. I ordered from them explicitly because the website confirmed a delivery date of the 2nd of January. The 2nd comes and no delivery. I called for an update and I was then told this was an error on their part (on a call that they record as I know they will comment in response.) They had not emailed or called me to share this. I asked for an updated delivery date and was told maybe the 3rd or 4th and that he would contact me with an update. No updates. I called again on the 3rd for an update and was told I'd be called back as it might be that day (again on a recorded call). Towards the end of day on the 3rd I called for an update to see if I could leave home. I experienced the rudest customer service at this point. Then my calls were ignored and I was only able to request a refund by going through Euronics to get my call answered. I then spoke to the owner who confirmed he would refund me. It's now been two weeks and no refund or response to any of my emails. Apparently they like to reply to reviews so maybe this will get me my refund and a response finally.

Good response and I await parts to fix the problem

Very prompt response, parts fitted and machine working! Ali very helpful.

I had an issue with the dishwasher (tap kept flashing red). The so-called engineer turned up, did not perform any checks and simply concluded that the heat pump was broken. He eventually returned (two weeks or so later) with a new heat pump - and charged me £165 for it. He also took away the old heat pump without permission. The change in the heat pump did not fix the issue (the tap was still flashing red as before) so we asked him to come back. When he returned he now claimed that there was also a leak with the dishwasher. This leak is supposed to have magically appeared in the period when we were not using the dishwasher. He had obviously not done his job properly. I called customer service to complain and for a refund. The guy on the phone refused to let me speak, was rude and aggressive and swore at me. Please do not under any circumstances do business with this company. I would give zero stars if that were possible.

Neff oven element prise from Neff supplier £49.50 Repair man charged me £120 for same element. Complete ripoff.

Excellent. Good advice 👍

Poor service. I booked an appointment online for a repair. I received an email confirming the appointment. Then received a cancellation email on the day with no explanation given. When I replied to ask why the appointment was cancelled, no one returned my email, even after two attempts. This didn't fill me with confidence that no one seemed to be monitoring emails or 'cared' and so I went elsewhere. The irony is that 'this complaint' will probably result in them finally getting in touch. Well please don't bother.

I am still waiting for my cooker to be fixed. I had a service engineer arrive on the 7th of October. I've called twice for an update when the hinges for the oven will be fixed, and they kept saying 3-5 business days. It's now the 22nd of October and no updates. I called today again for an update, and when I said I wanted my money back they hung up on me. Will be reporting them for fraud. Beware!!!

I did not book you, I only sent an enquiry. The person arrived and I mentioned it was supposed to be on monday, as I had booked someone else. He said nothing. I thougth he was the insurance person. Unbelievable.

Good service. Next day availability. Reasonable price. Recommended!

Very efficient and pleasant engineer.

Bob was very communicative, arrived when he said he would, and fixed my problem quickly! I will use applicancentre again if I need my washing machine repaired.