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Returns & Cancellations
Returns & Cancellations
If you are not 100% happy with your new product, whether the product is faulty, damaged or just not really what you wanted, we will help you out.
Faulty Products
28 Days
Full refund or replacement
Unwanted Items
7 Days
Changed your mind
Exchanges
28 Days
In-store or online
Damaged Items
Immediate
Contact us with photos
Faulty Items & Product Issues
Within 28 Days
If you've had your item less than 28 days, we'll happily replace or refund it if it's faulty.
28-365 Days
If you've had the item between 28 and 365 days we'll get it repaired, replaced or, if neither are possible, refunded.
Before Contacting Us
- Check your product manual for setup guidance
- Visit the manufacturer's website for support
- Read our troubleshooting guides
Unwanted Items & Changed Mind
We are happy to return a product that you have changed your mind about, with a refund being made before 7 days after delivery.
Important: If you have used or installed the product, we will only be able to offer you a refund of up to 50% of its value.
Items Must Be:
- Unused and in original condition (with all labels and tags intact)
- In original packaging
- In resalable condition
- Not contain personal data or registered with manufacturer
Return to Store
Bring items to any Applian Centre location with proof of purchase
Exchanges & Replacements
Small Items (Under 15kg)
Simply bring it into one of our shops to make an exchange up to 28 days after purchase.
Online Purchases
Place a new order for the item you want, and return the item you don't want.
Note: Some items can't be exchanged unless faulty. Check our returns policy for excluded items.
Damaged on Delivery
We're sorry your item arrived damaged. Follow these steps to resolve this quickly:
1
Take Photos
Photograph the damaged item and packaging
2
Email Us
Send photos and damage description for case reference
3
Call Us
Quote your case reference number when calling
Order Cancellations
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered).
In this instance, we may have to cancel your order at any time, even if you have received your Order Confirmation email.
Full refund guaranteed: You will receive a full refund of any charges already paid.
Refund Processing & Timelines
Refund Methods
- Card payments: Up to 7 days to appear in your account
- PayPal: Up to 30 days to process
- Gift cards: E-gift card sent to purchase email
Return Costs
- Small items: Free to return
- Large items (faulty): Free collection
- Large items (unwanted): £29.95 collection fee
Need Help with Returns?
Our customer service team is here to help
Call Us
0345 017 0803
Mon-Sat: 9:00am - 6:00pm
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