Returns & Refunds

If you are not 100% happy with your new product, whether the product is faulty, damaged or just not really what you wanted, we will help you out.

Faulty Product Returns

30 Days

If your product is faulty and does not work as specified or even at all, you have 30 days to return the product back to us. Contact our store and our staff will endeavour to assist you with replacing your faulty product or assist you with receiving a full refund.

Full refund or replacement available

Unwanted Product Returns

14 Days

We are happy to return a product that you have changed your mind about, with a refund being made before 14 days after delivery. However, if you have used or installed the product, we will only be able to offer you a refund of up to 50% of its value.

Up to 50% refund if used/installed

Damaged Product Returns

We apologise that you have received a damaged product. Please contact our store with a description of the damage and any information on the driver who delivered it, to discuss replacing or refunding your damaged product.

Please include photos of damage when contacting us

Order Cancellations

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email.

Full refund of any charges already paid

Track Your Order & Returns

Find your order details and return status

Orders and Returns

Find Order By

Order ID

Billing Last Name

Billing Postcode

Need Help with Your Return?

Our customer service team is here to help with any questions about returns or refunds.

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