Terms & Conditions

These Terms and Conditions apply to your use of the appliancentre.com website and every order placed with appliancentre.com. We're passionate about our customers and making sure that you're happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

Our Contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your offer shall only be accepted by us once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfill your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us.

 

Availability

We display our availability on the website and when you can have an item delivered. Where we display the earliest available delivery day prior to the checkout, postcode restrictions may apply. For the most accurate delivery date to your home, you can enter your postcode when you’re in the checkout.

We deliver thousands of products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.

 

Website Information

We try to specify accurate dimensions for every product listed on appliancentre.com. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

 

My Account

My Account allows you to save your details for a faster checkout. From time to time we may also send you promotional offers and details. Our £20 discount offer applies to items worth £299 or more. Your discount code will have an expiry date and won’t be valid for use after that date. This is a promotional offer and can be withdrawn at any time.

 

Customer Reviews

Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You acknowledge and agree that:

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

 

Prices

All the prices we display include VAT and exclude delivery and other services such as disconnection & disposal of your old product, or connection/installation, unless stated specifically on the website. You can see further information on our delivery and ancillary services here.

Our 'Price Match Promise' service matches the price of the product including any delivery changes applied by specified competitors, subject to certain conditions. Please see here for further information.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at Appliancentre's discretion. For example, a promotion offering Free Next Day delivery is only valid whilst we have the capacity to offer Next Day Delivery. This is capped at 5pm in some parts of the UK.

 

Payment

You won't be surprised to learn that you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know.

 

Discount Codes

From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time with eligible dates clearly visible. They’re also subject to availability and can be withdrawn at any time. Discount codes can't be used in conjunction with our Price Match Promise. Discount codes can only be redeemed on appliancentre.com and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.

 

Unique Discount Codes

Unique codes are a little different from our normal discount codes but everything mentioned above still applies. Your unique discount code has been generated especially for you and can only be used once. When you’re ready to redeem your offer, simply copy and paste it into the discount code box. You’ll find this on the basket page when placing your order. This code can only be redeemed online, and isn’t valid for orders placed over the phone.

 

VAT Notice 735 on mobile phone orders

In line with HMRC’s VAT reverse charge procedure, we may need to get in contact with you after you’ve placed your order to arrange a refund of VAT. This will apply if you’re a VAT registered business and you spend more than £5,000 (excluding VAT) or £6,000 (including VAT, discount or promotions, but excluding any charges for services or delivery) in a single transaction on mobile phones.

 

Buy More and Save

Our 'Buy More and Save' offer, when active, excludes Small Appliances (with the exception of Freestanding Microwaves), Floorcare, TV and Home Entertainment and Computing.

To take advantage of the offer, your appliances must be placed within the same order. You can only add a maximum of 10 appliances per order and you must submit your claim within 21 days of your order being delivered. Unfortunately trade customers are excluded from this offer. To receive your cashback, your claim form will be sent to you via email. Simply fill the form in and once it’s received, cashback will be transferred via BACS within 28 days of receipt of a valid claim.

appliancentre.com reserves the right to remove, vary or cancel this offer in its sole discretion at any time without incurring any liability. We are under no obligation to honour any multi-line orders placed outside the scope of this offer.

 

Delivery

We offer home delivery to every London postcode. Unfortunately, we don't currently deliver outside M25. On the day of delivery, we will text and email you a 3-hour timeslot. Please note that this is estimated. For smaller items, we will sometimes use DPD. Please note that deliveries coming from different warehouses may not be delivered together.

The products we deliver are often big and heavy items to lift, so there will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property.  In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.

 

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.

 

Delivery Limitations

Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event, we'll block any affected dates out of the checkout delivery calendar. If you've already selected your delivery date and you're affected, we'll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred. This might include things like a third party engineer or food deliveries.

There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your order.

Please note, we don't currently deliver outside greater London area.

 

Disconnection

Disconnection is available for certain existing appliances that are plumbed into water pipes. We can only disconnect your cooking or built-in/integrated appliances when you select the installation service at the checkout. Please note that disconnection is covered in the installation charge on cooking and integrated appliances. Unfortunately, disconnection is not available for hard-wired dishwashers, cooling or laundry appliances.

If you have ordered a disconnection service, there are a few things you will need to do before we arrive so we can disconnect successfully. If it's a fridge or freezer, please make sure it's defrosted and all food is removed. For washing machines and washer dryers, you'll need to remove any clothes from the drum. If we’re disconnecting a dishwasher, please make sure all plates and cutlery are removed.

 

Disposal

If you’re making use of our disposal service and haven’t opted for our disconnection service, please disconnect (and defrost if necessary) the appliance before we arrive. If you’ve chosen to have your old TV disposed of, all we ask is that your old TV is disconnected and removed from any stands or brackets, ready for us to take away.

We only charge for the cost of transporting your appliance for disposal.

 

Installation

We offer an installation service for most of the products we sell, but we won't be able to connect your new items if:

  • Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable. 
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc) Alterations to existing plumbing and electrical are required.
  • Please note that our premium connection service is not available at commercial properties that don't have a secondary domestic meter.

If you're making use of a connection/installation service and haven’t opted for our disconnection service, please disconnect (and defrost if necessary) the appliance before we arrive.
From time to time we may offer installation services as part of a promotion, for example, half price or free installation. Postcode restrictions apply, you can find out if the installation is available in your area in the checkout.

 

Conditions for Gas and Electric Installation

We have an elite team of Gas Safe engineers who are also skilled in electrical connections and able to install your new cookers, range cookers, hobs and ovens. The charges for our gas and electrical installations are clearly highlighted on our Gas and Electrical Connection page.

If you need us to disconnect your old appliance, we will do this when we arrive (and for gas and hard-wire installations, disconnection is included in the installation charge).

As you can probably imagine, for your safety, there are a lot of rules around connecting cookers so there are things that we need you to check before we arrive:

Please ensure that you have suitable ventilation. This could be an extraction fan or a window that opens.

You need to check the dimensions of your new appliance and make sure there'll be enough room around the back and side for ventilation once we've installed it. You need to make sure you've got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the "Hot Zone", need to comply with the manufacturer requirements and Gas Safe legislation. It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If we arrive and the Hot Zone isn't clear, we won't be able to complete your installation.

There needs to be an existing gas supply to the installation point. The room that we're connecting into needs to have a door or window to the outside of the property to allow for adequate ventilation and we also need access to a 3 pin electric socket within 1.2 metres of the installation area

If you're planning to run your appliance using cylinder gas, you'll need to make us aware when you place your order. This helps us make sure we've got everything we need to connect it when we arrive!
Please note that our premium connection service is not available at commercial properties that don't have a secondary domestic meter.

 

Installing Hobs and Cookers

We will install all hobs based on the current hole in the worktop not being any larger than the size of your new hob. If required, we can make this hole bigger to install the new hob but we can only cut into worktops that are made of wood. This means surfaces such as granite, composite or metal will have to be the right size for installation before we get there.

For electric cookers and hobs, we need to be able to access an isolation switch and electricity supply at the connection point.

There are some induction hobs we can't connect due to the type of wiring required and we'll only be able to know for sure when we arrive. If this happens, you'll need to call out an electrician to complete your installation.

If we are connecting a built-in or built under oven, we'll also assess the housing before installation to make sure it's safe for use and can hold the weight of the appliance. We'll check to make sure there isn't any existing damage and unfortunately, if we do find damage, we'll not be able to fit your appliance.   You need to make sure you've got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the "Hot Zone", need to comply with the manufacturer requirements and Gas Safe legislation. It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If we arrive and the Hot Zone isn't clear, we won't be able to complete your installation.

There needs to be an existing gas supply to the installation point. The room that we're connecting into needs to have a door or window to the outside of the property to allow for adequate ventilation and we also need access to a 3 pin electric socket within 1.2 metres of the installation area

If you're planning to run your appliance using cylinder gas, you'll need to make us aware when you place your order. This helps us make sure we've got everything we need to connect it when we arrive! To install a gas item, our engineers will need to switch off your gas supply so that they can carry out the work safely. We'll always turn back on and attempt to restart any items you need us to. However, on occasion, some gas items - such as boilers - may not restart and you'll need to call out a Heating Engineer. This is very rare but if it does happen, we will not be responsible for any boiler repair costs.
Please note that our premium connection service is not available at commercial properties that don't have a secondary domestic meter.

 

Oven and Hob packages

Packages are subject to availability. If there are any problems with your order, please call our customer contact centre on
0345 017 0803 and have your order reference to hand. Please note, if you wish to return one of the products from the package, we will refund the difference between the price of the package and the full price of the appliance that you are keeping.

 

Cancellation

If you're not happy with your product or simply change your mind you must provide us with notice of cancellation within 14 days of delivery to receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. (If the product has been used or installed, you’ll be entitled to a partial refund up to 50% of the cost of the item.) Where you have not used the product and it is returned in the original packaging you will receive a full refund. Your refund will be made within 10 days of collection of the appliance.

To cancel a product and request collection please call 0345 017 0803.

We'll collect your product free of charge within a reasonable time from when you cancel and on a day that suits you. We’ll also refund you the cost of delivery. Please note, even if you choose the Click & Collect delivery method, we cannot accept returns to the store and will instead collect from an address of your choice. You will receive an estimated timeslot on the morning of your collection and must be at the chosen address for the driver to receive the goods from you. If an order is placed for Click and Collect delivery, you are unable to cancel your delivery after 9pm, 2 days before delivery; orders placed for next day delivery cannot be cancelled before delivery. You cannot make any changes to an order placed with Click and Collect as the delivery option. For orders with Click and Collect as the delivery option, if you do not want your product, the quickest way to get a refund is to go into the store you have selected for collection and reject the item. Alternatively you can leave the product in your Click and Collect store and it will be returned to Appliancentre after the collection period has expired, this will mean your refund will take up to 21 days to reach your account.

Our 14 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will be automatically be cancelled when the order for that product is cancelled, unless the service has already been performed. If you order an additional service and expressly choose for that service to be carried out within 14 days of order (e.g. by nominating next day delivery, weekend delivery, a specific timeslot, or requesting an installation or collection within such 14 day period) and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

 

If Products are Faulty

As a consumer, you have legal rights in relation to products which are faulty or not as expected. We're under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We'll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended to 2, 5 or even a whopping 10 years by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team.

Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.

 

Things Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

 

Our Liability to You

Here at Appliancentre, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.

If, during the installation, process our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the installation process.

Should an issue arise with a cooling appliance, due to a fault on our part, we can secure up to £250 for food loss or for the damage of secondary items (which excludes the appliance itself).

If your computing product develops a fault which causes it to lose saved data, we can’t accept liability for that loss.

If for any reason your computing product needs to be sent back to us or the manufacturer, it will be restored to factory settings and data will be lost. As we can't accept liability for any data loss, we recommend you regularly back up your data to a remote or external data storage. You can learn more about remote Cloud storage options here.

As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

We do not exclude liability for the following heads of loss:

  • Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
  • Fraud or fraudulent misrepresentation.
  • Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
  • Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).
  • Defective products under the Consumer Protection Act 1987.
 

Information About Us and How to Contact Us

appliancentre.com is operated by Appliancentre Ltd, a company registered in England and Wales. Our company registration number is 09392734 and our registered office is at: 80-83 Long Lane, London, EC1A 9ET

Our registered VAT number is GB 278 406 183.

If you have any questions, you may be able to find some answers in our FAQ’s. Our intention is to give you all of the information you need so you never need to call us. However, if you want to check something, change something, ask a question or simply find out about life in general then we have a team of people waiting to take your call on 0345 017 0803

Alternatively, you can email us on customerservices@appliancentre.com or write to us at the address given above.

 

How We May Use Your Personal Information

We will use the personal information you provide to us to:

Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.

Telephone calls may be recorded for training and monitoring purposes.

If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.

 

Repairs Terms & Conditions

THE TERMS AND CONDITIONS BELOW SHALL APPLY TO REPAIR ORDERs AND ANY SUBSEQUENT CONTRACT BETWEEN US FOR THE SUPPLY OF THE SERVICES. PLEASE READ CAREFULLY. THESE TERMS AND CONDITIONS WILL NOT AFFECT ANY STATUTORY RIGHTS WHICH YOU MAY BE ENTITLED TO FROM TIME TO TIME AND WHICH BY LAW CANNOT BE VARIED OR EXCLUDED.

1. INFORMATION ABOUT US

1.1 We, Appliancentre Ltd, operate the website www.northlondonappliances.com. We are registered in England and Wales under company number 09392734 and have our registered office at 80-83 Long Lane, London, EC1A 9ET. Our VAT number is GB 278 4061 83.

 

2. SERVICES AVAILABILITY

2.1 We do not accept orders from outside our coverage area

 

3. YOUR STATUS

By placing an order through our site, you warrant that:

3.1 you are legally capable of entering into binding contracts; and

3.2 you are at least 18 years old;

3.3 you are resident in the UK.

 

4. CUSTOMER INFORMATION

4.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

4.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

4.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

4.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

 

5. Privacy

North London Appliance Repairs / Appliancentre Ltd takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

 

6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your booking. Please note that this does not mean that your booking has been accepted. Your booking constitutes an offer to us to buy services. All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms your booking ( Booking Confirmation). The contract between us (Contract) will only be formed when we send you the Booking Confirmation.

6.2 The Contract will relate only to those services whose booking we have confirmed in the Booking Confirmation. We will not be obliged to supply any other services which may have been part of your order until the booking of such services has been confirmed in a separate Booking Confirmation.

 

7. CONSUMER RIGHTS & CANCELLATION

7.1 If you are contracting as a consumer, you have the right to cancel your Contract for services at any time before the expiry of the "cooling-off period", which is a period of seven (7) working days after the date on which our contract with you is formed.

7.2 If your order is cancelled in accordance with clause 7.1 you will receive a full refund of the price paid for the goods and/or services in accordance with our refunds policy (set out in clause 10 below).

7.3 To cancel a Contract, you must inform us via telephone, email or web message no later than 4 business hours prior to the time of your booking time slot.

7.4 You will not have any right to cancel a Contract for the supply services:

7.4.1 after the end of the cooling-off period; or

7.4.2 if you have agreed to performance of these services before the cooling-off period has ended; or

7.5 OUR RIGHT TO CANCEL

The sale and supply of services are always subject to availability of stock, and authorisation of your payment details, so:-

7.5.1 In the event that we are reasonably unable to supply the services which you have ordered and in the time frame of your order due to circumstances beyond our control, we will endeavour to inform you of this as soon as possible and our contract with you will, insofar as it relates to goods or services which we are unable to supply, be treated as cancelled. Any prepayment which you have made will be refunded to you in full.

7.5.2 In the event that your payment is not authorised, we will endeavour to inform you of this as soon as possible and our contract with you will be treated as cancelled.

 

8. AVAILABILITY AND DELIVERY

8.1 Your order will be fulfilled on the booking date set out in the Booking Confirmation or unless there are exceptional circumstances at mutually agreed alternative date.

8.2 The services will be delivered to you at the address you provided during the order process.

8.3 We shall not be liable for any delay in completing performance of the service, however, caused.

 

9. FAILURE TO PROVIDE ACCESS

9.1 If delivery of services ordered by you was not successful due to your failure to provide access to the property as per your order, we reserve the right to charge you no access fee of £30 including VAT.

 

10. PRICE AND PAYMENT

10.1 The price of the services will be as quoted on our site, except in the event of an obvious error. Our total repair cost includes diagnostic and labour excluding any spare part costs which will be charged separately.

10.2 Services prices exclude VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods and/or services in full before the change in VAT takes effect.

10.3. Services prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Booking Confirmation. We will charge you the delivery charges if we order your parts from a third-party supplier.

10.4 Our site contains a number of services and it is always possible that, despite our best efforts, some of the services listed on our site may be incorrectly priced. We will normally verify prices as part of our booking confirmation procedures so that, where services correct price is less than our stated price, we will charge the lower amount when dispatching the good and/or service to you. If service's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before confirming your booking or reject your order and notify you that we are rejecting it.

10.5 If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the services to you at the incorrect (lower) price.

10.6 Payment for all services must be by credit or debit card or cash we accept most major debit and credit cards. However, we do not accept payment by:

10.6.1 Diner’s AmericanExpress; or

10.6.2 AmericanExpress Diners Club; or

10.6.3 Cheque

 

11. APPLIANCE REPAIRS

11.1. Our one-off fixed charge covers you against the cost of the service engineers call out, diagnostics & labour no matter how long the engineer is there or for how many visits he makes to repair the fault. The focus of the repair is based on the description of the fault we have been given.

11.2. We aim to repair most domestic appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only stock replacement parts for a given period.

11.3. We require payment on the day of the engineer’s first visit via Cash or Debit/Credit Card (exc. American Express). Payment for any parts that are to be ordered must be paid for on the return visit. If a required part is a special order or of a large cost we may ask you to pay for the part before we can place the order. Parts which are not required, but have been paid for, will be refunded.

11.4. Our engineer will call out on the agreed date and time to carry out the repair to your appliance. If at the time of the call out any required part(s) are unavailable our service engineer will usually order the part(s) within 1-2 working day of the call out. The item(s) will then be delivered to us within 2 working days of the order being placed. If the part(s) are not in stock this can take anything from 3 working days with the norm being around 10 working days. It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases, these have to be obtained from abroad which will result in a delay in completing the repair. As soon as the part(s) are available we will contact you to arrange a new appointment date to complete the repair.

11.5. We repair domestic appliances installed in commercial premises. In such instances we do not offer a guarantee on these repairs.

11.6. In respect of refrigeration equipment we do not cover food loss or spoilage.

11.7. If you wish us to repair more than one of your appliances in your property , we will charge you at the normal repair rate for any additional work agreed upon between you and us.

11.8. We use Manufacturer or manufacturer approved engineers where possible.

 

12. ISSUES THAT MAY ARISE DURING YOUR REPAIR

12.1. If, at the time of the call out, the fault is found to be as a result of misuse, neglect or poor installation or, the appliance make, type or fault is not as described originally, we reserve the right to charge you the full labour rate corresponding to the brand.

12.2. Where we cannot obtain spare parts from our suppliers to repair your appliance, we reserve the right not to fix your machine. Under such circumstances, we will only charge the diagnostic / administration fee, which is £40 excluding VAT.

12.3. If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair. In such instances, we reserve the right to charge you an indemnity fee of £40 excluding VAT.

12.4. You are expected to give as much notice as possible when cancelling repairs. If we have already attended your premises and the repair is underway you will be charged the repair cost (including diagnosis and labour) if you cancel at that point.

12.5. You shall provide safe and sufficient access for installation or removal of any goods. Whilst we will take care to install or remove appliances without damage to flooring or adjacent fittings, we cannot be liable for any such damage unless it was due to our negligence. We will endeavour to notify you if we believe insufficient access is available and you may cancel your contract if you do not wish to take the risk of damage to the surrounding area. Any damage must be reported to the engineer at the time of visit or within 48 hours to the Service Manager.

12.6. If we are unable to repair your product due to parts being obsolete/unobtainable or the product is simply uneconomical to repair then you will be charged the diagnostic / administration fee, which is £40 excluding VAT. Any parts fitted will be refunded or not charged for after removal. You will receive a discount off of a new appliance to the value of half the labour rate paid when purchased with a service Installation.

 

13. WARRANTY

13.1 All North London Appliances / Appliancentre Ltd repairs are guaranteed for 12 months, for both labour and parts. This guarantee does not cover any subsequent unrelated breakdown / fault(s) to the appliance. It also becomes invalid if the appliance is moved to a new address.

 

14. OUR LIABILITY

14.1 Subject to clause 14.3, our maximum aggregate liability to you for losses or damages suffered shall not in any circumstances exceed the price paid for the services.

14.2 Subject to clause 14.3, we will not be liable for the following losses:

14.2.1 loss of income or revenue;

14.2.2 loss of business;

14.2.3 loss of profits;

14.2.4 loss of anticipated savings;

14.2.5 loss of data; or

14.2.6 waste of management or office time.

However, this clause 14.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories of this clause.

14.3 Nothing in this agreement excludes or limits our liability for:

14.3.1 death or personal injury caused by our negligence;

14.3.2 fraud or fraudulent misrepresentation;

14.3.3 any breach of the obligations implied by section 2 of the Supply of Goods and Services Act 1982;

14.3.4 defective goods under the Consumer Protection Act 1987;

14.3.5 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

 

15. WRITTEN COMMUNICATIONS

15.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

16. TRANSFER OF RIGHTS AND OBLIGATIONS

16.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.