Contact Us
Need help?
Find all the details you need on our contact page.
If you have any questions about Appliancentre or our services, please contact us today using the phone numbers or contact form below...
Need assistance with an item you've bought or an order you've made? Got a question about a repair? Need tech support? Let's get you sorted!
Get in Touch
Visit us
We have a fantastic showroom full of all the latest products, why not come and visit it us and speak face to face with one of our expert members of staff.
Appliancentre
219 Regents park road, Finchley central, London, N3 3LD
Call us
If you need to speak to someone, you can call us on
0345 017 0803
0208 343 2509
Write to us
If you like, you can also write to us at:
Appliancentre
80-83 Long Lane,
London,
EC1A 9ET
Opening Hours
Monday to Friday:
9:00am – 6.00pm
Saturdays:
10:00am – 5:00pm
We're here to help
If you need to amend a product on your order, add a service, or change your contact details, please give us a call and we'll be happy to help.
I'm placing an order
Find out how best to get in touch if you're placing a new order with us.
We check our prices every day, even our deals, and offer Best Price Guaranteed. If you find your product cheaper, we'll match it. If you've already placed your order and seen it cheaper, head to My Account within 7 days of receiving your item (extended throughout November) and submit your request. All you need to do is give us the details and a link to the product clearly displaying the cheaper price and we'll verify, then refund the difference. For full terms and conditions, click here.
Lucky you! Add your item to your basket, then enter your discount code into the box above the price at the bottom of the page. Once you've popped your code in, the discount will automatically deduct from your total price.
It's really easy to buy something using Klarna, Paypal Credit or Clearpay. When you go through to checkout, just make sure you choose any of them as your payment method. Then, simply pick which payment plan you'd like and follow the simple steps to finish buying your shiny new appliance and any services you might need. You'll get an email confirmation from us with everything you need to know about your product and the payment plan you've chosen.
We offer an installation service on most of our large kitchen appliances and TVs. To find out more about what we install and how, check out our installation page here.
Yes! We can take away your old appliance and either recycle it at our very own recycling plant, or dispose of it responsibly. Simply tick the 'Recycling' box when you're checking out. There are a few things you need to consider before we can take your old one away, so find out more on Recycling here.
This just means this item flew off the shelves and it'll be back soon. We have lots of alternatives onsite, why not have a browse?
If you've bought a product that had a special offer such as a free extra or cashback, then you just need to head to the manufacturer promotions page to find out how to claim it.
I've just placed an order
Need help with an order you've just placed? Learn more here.
On the day of delivery you'll get an SMS message with your timeslot, which you can then track on My Account for live updates.
You can add a timeslot to your order through your My Account on our website. Don't have an account? Don't worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then add your timeslot.
You can change your delivery date through your My Account, or by tracking your order on our website. Don't have an account? Don't worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then change your delivery date.
No worries. Get in touch with one of the below options and we'll help you with your cancellation.
No problem – just head to My Account where you can remove a product or cancel a service on your order. Don't have an account? Don't worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then cancel the product or service.
My order is on its way
We can help if you've got questions about your upcoming delivery.
You can keep up with your delivery by tracking your order, or through your My Account. Your SMS message on the day of delivery also includes your driver's phone number, so you can call to find out more if you need to.
We'll always try and deliver - rain, sleet or blizzard! However, if the elements are really against us we'll get in touch with you to let you know. Until then, you can track your order's progress on our website or app.
After my delivery
Get help with your order or product once it's been delivered.
We will send an invoice by email on the day of delivery or you can find a copy of your invoice in your My Account. You can also download one when you track your order through our website.
We're really sorry to hear that your item has arrived damaged. Send a photo of the damage to our helpful team members at [email protected] and include your order number in the subject line. Once you have sent this to us, please get in touch with our friendly team on 02083432509 so that we can look into it for you.
Not happy with your new product? No worries. If you want to return a product, just let us know within 14 days of delivery and we'll tell you how to get it back to us. We'll give you a full refund if your product is unused.
To return an item, simply give us a call on 02083432509 or go to My Account, and select the 'Return Order' option. To return a product there will be a collection charge, prices will vary depending on the size of the item.
For more information go to our Return Policy.
My product is faulty
Got a problem with your product? These questions and answers should help.
We're sorry to hear that your product is faulty. Head over to My Account where you can find out the best way to report your fault. If you don't have a My Account, don't worry! You can sign up with the same email address that you used to place your order, and it will automatically load your purchased products.
If you want to speak to us, we can support you through the process, or you can contact the manufacturer directly, with the available numbers here.
If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly.
While it's best to contact the manufacturer first, if you'd rather not, you can head to My Account to let us know you need help, and one of our team will get in touch.
Absolutely we can! You need our Repair & Care service. We can send an engineer to inspect and repair your appliance, and then you'll get a 12 month warranty included once we've completed the job too.
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