On the day of delivery you'll get an SMS message with your timeslot, which you can then track on My Account for live updates.

You can add a timeslot to your order through your My Account on our website. Don't have an account? Don't worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then add your timeslot.

You can change your delivery date through your My Account, or by tracking your order on our website. Don't have an account? Don't worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then change your delivery date.

No worries. Get in touch with one of the below options and we'll help you with your cancellation.

No problem – just head to My Account where you can remove a product or cancel a service on your order. Don't have an account? Don't worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then cancel the product or service.

You can keep up with your delivery by tracking your order, or through your My Account. Your SMS message on the day of delivery also includes your driver's phone number, so you can call to find out more if you need to.

We'll always try and deliver - rain, sleet or blizzard! However, if the elements are really against us we'll get in touch with you to let you know. Until then, you can track your order's progress on our website or app.

We will send an invoice by email on the day of delivery or you can find a copy of your invoice in your My Account. You can also download one when you track your order through our website.

We're really sorry to hear that your item has arrived damaged. Send a photo of the damage to our helpful team members at info@appliancentre.com and include your order number in the subject line. Once you have sent this to us, please get in touch with our friendly team on 02083432509 so that we can look into it for you.

Not happy with your new product? No worries. If you want to return a product, just let us know within 14 days of delivery and we'll tell you how to get it back to us. We'll give you a full refund if your product is unused.

To return an item, simply give us a call on 02083432509 or go to My Account, and select the 'Return Order' option. To return a product there will be a collection charge, prices will vary depending on the size of the item.

For more information go to our Return Policy.

We're sorry to hear that your product is faulty. Head over to My Account where you can find out the best way to report your fault. If you don't have a My Account, don't worry! You can sign up with the same email address that you used to place your order, and it will automatically load your purchased products.

If you want to speak to us, we can support you through the process, or you can contact the manufacturer directly, with the available numbers here.

If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly.

While it's best to contact the manufacturer first, if you'd rather not, you can head to My Account to let us know you need help, and one of our team will get in touch.

Absolutely we can! You need our Repair & Care service. We can send an engineer to inspect and repair your appliance, and then you'll get a 12 month warranty included once we've completed the job too.