What we'll do

We’ll get your laundry appliance ready in no time. Here’s everything we’ll take care of.

• We’ll get your new appliance unpacked once we arrive so we can get started.
• We’ll connect it to a water supply and plug it into a standard socket. Simple.
• Once your new appliance is safety installed in its new home, we’ll snap a quick picture of it for our records.
• We’ll also run a cycle test (no bikes involved). We’ll turn on your new appliance and test it out to make sure everything is working properly and there are no problems.
• Before we leave, we’ll pick up all the packaging and take it with us. Save you some space in your bin.
• Chosen our Remove & Recycle service? We’ll take your old model with us once we’re done.

What you need to do

We’ll get everything sorted on delivery day, but there are a few things you need to do and check before we arrive.

• Make sure there’s easy access to your kitchen and enough space for your new appliance. Take a look at our measurement guide to make measuring up easy.
• If you’ve not chosen our disconnection service, you’ll have to make sure your old appliance is out of the way before we arrive.
• You’ll need to have a plug socket within 1 metre of where your new appliance will be living. None close by? No worries. Just make sure you’ve got an extension lead ready for us.
• If you’re getting a washing machine or washer dryer, make sure you have a cold water supply and waste hose connector nearby. Can’t see these? Get in touch to see if we can still install for you.
• If your new washing machine or washer dryer is going next to a dishwasher, then you’ll need a Y piece to split the cold water supply between the two appliances. Don’t have one? You can find them in any hardware store.

What we don't cover

Here’s everything our installation service doesn’t cover.

• We won’t be able to install if your new appliance is hardwired or there isn’t a plug socket within 1 metre of where it’s going.
• If there’s an issue with your plumbing, we won’t be able to install. If your water flow is acting up or you’re missing necessary parts, we’ll have to rearrange.
• We can’t make any changes to the plumbing in your house.
• For safety reasons, we can’t install in your bathroom or on top of another appliance. (We’ve had stranger requests).
• We also can’t install vented tumble dryers. Sorry.

What we'll do

We’ll have your new integrated laundry appliance up-and-running in no time. Here’s everything we’ll take care of.

• If you’re replacing an old washing machine or washer dryer, we’ll happily disconnect that for you.
• If you’ve selected our connection service for your new appliance, we’ll happily disconnect your old one for you.
• We’ll connect your new integrated appliance to an existing water and electrical supply. Just make sure they’re within 1 metre of where your new appliance is going.
• We’ll attach your cupboard door to your new appliance and then run a cycle test (no bikes involved) to make sure everything is working properly.
• We’ll snap a quick picture once we’ve finished installation for our records.
• If there’s any packaging from your new appliance, we’ll take it with us when we’re done.
• Chosen our Remove & Recycle service? Then we’ll take your old appliance away with us when we leave.

What you need to do

• We’ll get everything sorted on delivery day, but there are a few things you need to do and check before we arrive.
• Make sure we’ve got clear access to the kitchen and that your new appliance will fit. Take a look at our measurement guide to make measuring up easy.
• There’ll need to be a connection point within 1 metre of where your new appliance is going. There’ll also need to be a cold water supply and waste hose connector behind it.
• Can’t see these? Get in touch to see if we can still install for you.
• If your new washing machine or washer dryer is going next to a dishwasher, then you’ll need a Y piece to split the cold water supply between the two appliances. Don’t have one? You can find them in any hardware store.
• If you’ve chosen our disconnection service for a fridge or freezer appliance, you need to make sure it’s fully defrosted before we arrive.

What we don't cover

Here’s everything our installation service doesn’t cover.

• We don’t install vented tumble dryers, but if you’d like a condenser or heat pump tumble dryer installing, head over to our freestanding laundry installation page.
• If there’s an issue with your plumbing, we won’t be able to install. If your water flow is acting up or you’re missing necessary parts, we’ll have to rearrange.
• We can’t make any changes to the plumbing in your house.
• We can’t make any big changes to your kitchen units, so you’ll need to make sure your new appliance will fit before we arrive. We can only make small amendments if they’re really needed.
• We won’t be able to fit your new appliance if your cupboards are damaged or in poor condition.